Payments / Commercial clarity
Cancellations and refunds.
Last updated 3 October 2026. A signed proposal, invoice or contract controls where it states project-specific payment or cancellation terms.
01
Project deposits
Deposits authorise scheduling and commencement of agreed work. Refundability depends on the signed scope, work already performed, committed resources and applicable law; CRILOX does not describe every deposit as automatically non-refundable.
02
Third-party costs
Domains, hosting, licences, messaging, payment-provider charges, app-store fees and other third-party purchases may be subject to the provider’s own cancellation and refund rules. These costs are identified separately where relevant.
03
Recurring services
Any recurring maintenance or subscription arrangement must state the price, billing frequency, renewal or continuation terms and cancellation method before charge authorisation. Online enrolment should provide an online cancellation route where required by applicable law.
04
Questions or disputes
Raise a billing question through the Contact page with the invoice or project reference. CRILOX will review the approved scope, completed work, third-party commitments and applicable consumer law before confirming the outcome.